Poland onlyAt Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.
In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.
Your Position in Our Team
- Lead customers through onboarding, implementation, training, migration, and go-live phases
- Conduct configuration workshops to understand customer workflows and business needs
- Translate operational requirements into scalable and stable system configurations
- Advise customers on platform best practices and implementation decisions
- Deliver structured trainings that enable successful and independent platform adoption
- Ensure high-quality implementations before go-live
- Support customers during migration and hypercare activities
- Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
- Document decisions, configurations, and open topics
- Independently manage smaller implementation projects end-to-end
Your Profile
- 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
- Strong communication, facilitation, and customer-facing skills
- Ability to understand operational workflows and translate them into scalable system solutions
- Confidence in advising customers and recommending suitable solutions
- Structured, proactive, and ownership-driven way of working
- Comfortable working independently and cross-functionally
- Fluent Spanish, English, and German skills, written and spoken
- Experience with migrations, Zendesk, or enterprise customer environments is a plus
Your salary
- PLN 12,500–16,500 gross/month
- The final offer depends on experience, skills, and overall fit.
Your benefits with us
Benefits package– private medical care and a sports card to support your health and well-being
Access to Udemy Business – boost your skills with thousands of high-quality online courses
Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
Employment options tailored to you –pick the contract type that best fits your needs
Flexible Working Hours –adjust your schedule to fit your lifestyle
Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry
- International team –work alongside talented colleagues from around the world in a diverse and inclusive environment
Unforgettable company events –take part in engaging team-building activities and memorable celebrations
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