Mobile Product Lead

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

As part of our Product Management organization, you’ll help shape the next phase of Sparklight’s growth by building products that deepen customer relationships, expand our services beyond broadband, and deliver seamless connectivity across the home and mobile experience.

The Role
We are seeking a Mobile Product Lead to lead the growth and evolution of Sparklight Mobile and drive convergence across Sparklight’s connectivity portfolio. Mobile is a core growth pillar for Sparklight and a critical component of our long-term customer strategy. This role will own the mobile product roadmap and collaborate across engineering, marketing, digital, billing, operations, and external partners to deliver a best-in-class wireless experience.

This role requires both strategic product leadership and hands-on execution. You will oversee mobile product performance, manage key MVNE and carrier relationships, optimize the activation and onboarding experience, and develop new convergence opportunities that bundle mobile with broadband, streaming, and connected home services.

Key Responsibilities
Own the Sparklight Mobile product portfolio, including:

• Mobile plans, pricing, packaging, and promotions.
• Device compatibility and onboarding experience (eSIM, physical SIM,
• BYOD).
• Activation flows, port-in success, and customer lifecycle management.
• Fraud prevention, eligibility rules, and operational guardrails.
• Define the product vision, roadmap, and business cases for Sparklight Mobile and convergence initiatives.
• Drive adoption and engagement through bundling strategies with broadband, streaming, and connected home services.
• Partner with internal teams (Marketing, Sales, CX, Billing, Engineering, Digital) to ensure seamless product launches and operational readiness.
• Manage relationships with MVNE partners, carrier partners, and device ecosystem providers to deliver product enhancements and platform improvements.
• Monitor and improve key mobile performance metrics, including attach rates, activation success, port-in completion, ARPU, and churn.
• Identify opportunities to improve the mobile customer experience, including activation speed, device compatibility, and digital onboarding.
• Lead development of converged offers that strengthen household relationships across internet, mobile, entertainment, and connected home services.
• Analyze market trends to ensure Sparklight Mobile remains competitive.
• Serve as the voice of the customer, ensuring mobile and convergence products deliver meaningful value and a differentiated experience.

Qualifications

• 5+ years of product management experience, ideally in telecommunications, wireless, or consumer technology.
• Experience launching or managing mobile, connectivity, or subscription-based products is strongly preferred.
• Strong analytical and financial modeling skills with the ability to build business cases and manage product performance.
• Experience working with external platform partners, vendors, and technical integrations.
• Strong understanding of mobile ecosystems, device compatibility, activation flows, or telecom operations is a plus.
• Exceptional communication and leadership skills with the ability to influence across functions and levels.
• Passion for building innovative connectivity experiences that simplify customers’ digital lives.

What Success Looks Like

• Sparklight Mobile adoption continues to grow as a key extension of Sparklight’s connectivity portfolio.Customers view mobile as a natural complement to their Sparklight internet service.
• Successful launch of mobile + broadband convergence bundles that increase customer stickiness and lifetime value.
• Improved activation experience, port-in success rates, and onboarding journey for mobile customers.
• Higher attach rates, stronger ARPU performance, and measurable reductions in churn among converged households.
• Sparklight Mobile evolves rapidly with competitive offers, strong partner relationships, and a differentiated customer experience.

Core Competencies

Committed: Values each customer, while working hard to keep their business and support our communities.

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.