Salesforce Product Owner

Description

At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our consulting practice is expanding rapidly, serving as a trusted partner for complex solutions across Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies including Agentforce and Data Cloud.

As a Salesforce Product Owner (PO) at SPAR, you are both a strategic thinker and a hands-on business analyst. You serve as the voice of the customer and the driver of value delivery across Salesforce engagements. This role demands analytical depth, structured problem solving, and client-facing confidence.

We do not separate analysis from ownership—POs must lead with strong business analysis skills and be proud of their ability to define, document, and drive solutions from inception to adoption. You will lead backlogs, define epics, and translate complexity into clarity.

Key Responsibilities

Product Backlog & Requirements Management

• Own and manage the full lifecycle of the product backlog: grooming, prioritization, and sprint readiness.
• Ensure user stories are high-quality: well-written, independent, value-driven, testable, and include data, edge cases, and business context.
• Define epics with clear parent-child relationships to stories, with proper traceability to goals and measurable outcomes.
• Use structured techniques (e.g., MoSCoW, WSJF, impact/effort) to prioritize backlog items and organize releases.
• Maintain backlog hygiene to ensure the team is always working on the highest-value deliverables.

Business Analysis Excellence

• Conduct in-depth discovery and stakeholder interviews to capture end-to-end business process flows.
• Develop current vs. future-state models that articulate changes in logic, systems, and roles.
• Break down complex requirements into logical structures and quantitative drivers—supporting feature decisions with business cases, volume analysis, or ROI estimates.
• Create clear documentation including process maps, swimlanes, decision trees, and data dictionaries.
• Distill ambiguity into structured insights for both business and technical teams.

Client Engagement & Strategic Partnership

• Act as the strategic partner and trusted advisor to client stakeholders.
• Lead MVP and roadmap discussions grounded in business value and platform realities.
• Facilitate product demos, playback sessions, and feedback integration loops.
• Bridge the gap between strategic vision and implementation detail.

Agile Principles

• Actively participate in all Agile ceremonies and collaborate closely with Scrum Masters and tech leads.
• Make sprint-level tradeoffs and backlog adjustments based on velocity, feedback, or dependency changes.
• Ensure user stories and epics reflect real progress toward business goals.

Salesforce & Solution Acumen

• Demonstrate basic knowledge of Salesforce data models and platform capabilities.
• Participate in design decisions between configuration, customization, and AppExchange usage.
• Align requirements to scalable, secure, and supportable Salesforce solutions.

Quality & Value Delivery

• Accept stories only when they meet agreed business and technical definitions of done.
• Support UAT and ensure that features perform against business acceptance criteria.
• Analyze post-release results and recommend adjustments based on adoption and feedback.
• Define and track measurable success criteria tied to features, not just delivery output.

Collaboration & Mentorship

• Collaborate with developers, BAs, architects, QA, change managers, and training leads.
• Share best practices in business analysis and backlog management.
• Mentor junior team members in structuring, writing, and refining work.

Requirements

• 6+ years in a Product Owner or Business Analyst role within consulting, SaaS, or Salesforce delivery.
• Proven expertise in writing high-quality user stories and structuring backlogs across multiple clients or domains.
• Hands-on experience creating process flows, decision models, and structured documentation.
• Strong prioritization and problem decomposition skills.
• Basic knowledge of Salesforce clouds and object model.

Preferred Skills

• Salesforce certifications: Admin, Business Analyst, Service Cloud, etc.
• Experience in regulated industries (e.g., healthcare, financial services).
• Familiarity with estimation and prioritization frameworks (WSJF, impact/effort, MoSCoW).

Success Indicators

• High-quality, actionable backlog that enables delivery without rework.
• Consistent client satisfaction through clarity, collaboration, and results.
• Demonstrated business process understanding and platform-fit thinking.
• Strong peer and stakeholder feedback on analysis depth and leadership.