United States onlyThis position provides student centered academic counseling through the student lifecycle and ensures effective and quality service to students in areas such as course scheduling, at risk student interventions and referrals to University resources.
Requirements
- Bachelor’s degree in a related degree required.
- Academic advising or academic counseling experience preferred.
- Customer Service experience preferred.
- Strong basic computer software (MS Office) skills as well as exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred)
- Excellent customer service skills, as well as strong written and verbal communication skills.
- Strong interpersonal skills with student and faculty populations.
- Effective organizational and problem resolution skills.
- Ability to communicate and effectively act as a member of a team.
- Able to develop productive relationships with students, colleagues and supervisors in a virtual environment
- Able to effectively present information and respond to questions or requests from students, staff and faculty
- Able to create and act on academic reports and forecasts
- Ability to interact effectively as a member of a team and work collaboratively with other departments.
- Able to adapt to changing assignments and multiple priorities
Benefits
- Medical
- Dental
- Vision
- FSA/HSA
- Tuition Assistant Program
- Long/Short Term Disability
- Life Insurance
- Employee Assistance Program
- 401K Match
- Paid Time Off
- 12 Paid Holidays
