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At OneSource, successful associates drive and promote our mindset of Adapt, Dare and Learn. You will be developed and empowered to make best-in-class business decisions and contribute to a customer-centric environment that delivers outstanding results.
What you will do:
- Deliver excellent customer service by providing documents, answering & returning phone calls, and following up as needed.
- Thorough and precise data entry related to new account setup, lien paperwork & releases, and trade references.
- Accurately review, complete, and sign customer lien waiver requests within established approval authority limits.
- Lien waiver/law knowledge that ensures timely compliance with pre-lien and /or bond activities.
- Cross-functional support across direct regional assignments and the ability to support peers, which may include assistance in other areas.
- Building or Setting up COD Accounts & Ship-To Accounts in the system when requested.
- Manage a portfolio of COD accounts to be reconciled with Customers, Operations, and Sales departments.
- Ability to make decisions within designated approval and authorization limits.
- Process various types of customer payments.
- Assist in collections work using GetPaid, an automated collection software (training will be provided).
- Participate in departmental projects and support other management directives as suggested.
- Maintain and update Customer Maintenance records.
- If needed, monitor past due invoices, and make a high volume of customer collections contacts via phone, e-mail, and customer portals.
- Review and monitor of credit department email inbox and dispersing to appropriate team members.
What you will bring:
- Attention to detail
- Customer Service skills
- High school or equivalent diploma
- Construction Lien experience preferred but not required;
- Experience using Microsoft Office Suite, including Teams, Excel, Word and Outlook.
Physical Requirements and Work Environment:
- While performing the duties of this job, the employee is regularly required to sit, talk, and listen.
- Long and varied hours are required occasionally.
Location: This role is based in Oceanside, CA and/or Remote/Hybrid
Work hours: 8:00am – 5:00pm
Travel: Yes, up to 50% of the time
Salary Range:
- This is a non-exempt position that pays between $20.43 - $27.26 per hour. This salary range reflects figures based on the primary location, within California. The actual range for the role may differ based on the location of the role.
About OneSource
OneSource, a Sonepar Company, is a leading electrical and industrial distributor across California, Arizona, Hawaii, Baja California and Mexico. We service the commercial, residential, utility, contractor and industrial markets. We currently have 19 locations across California, Arizona, Hawaii, Baja California and Mexico. We are always focused on our customer’s needs, quality and the service we provide to strengthen our position as a leading supplier in our markets.
About Sonepar USA
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide. For more information, visit soneparusa.com.
Medical Plans (medical, dental, and vision), Long-term and Short-term Disability, Life Insurance, a robust 401K Plan, Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Employee Discounts, and opportunities for career progression.
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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [email protected].
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
