GTM Operations Manager

About the Role

We’re building a next-generation GTM AI & Operations function to power a predictable, scalable and intelligent revenue engine. This team owns the systems, insights and operating mechanics behind growth – enabling Marketing, Sales and Customer Success to operate at a higher level.

We are hiring a GTM Operations Manager to support the operating rigor of our revenue engine – focusing on pipeline health, forecasting processes, performance visibility and inspection frameworks. This role partners closely with GTM leadership to drive consistency, clarity and data-driven decision making across the organization.

Core Responsibilities:

• Support pipeline health and forecasting discipline
  • Assist in defining and maintaining pipeline health standards and inspection methodologies
  • Translate revenue targets into clear operating metrics (pipeline coverage, capacity, performance thresholds)
  • Support forecasting process to improve consistency and accuracy across team
• Execute pipeline inspection and operating cadence
  • Help run pipeline inspection frameworks and regular operating rhythms
  • Support forecast calls, deal reviews and performance cadences
  • Provide visibility into pipeline quality, risks and trends to Sales leadership
• Drive performance insights and accountability
  • Conduct root-cause analysis when performance deviates from plan
  • Identify gaps in pipeline health, coverage and execution
  • Support teams with data and insights to improve performance against targets
• Maintain GTM operating standards
  • Help define and maintain core GTM KPIs and operating definitions
  • Ensure consistency in how performance is tracked and reported
  • Contribute to building a reliable source of truth for pipeline and bookings reporting
• Support scalable process & instrumentation
  • Ensure systems are properly set up to track performance at each funnel stage
  • Partner cross-functionally to maintain accurate lifecycle tracking
  • Drive adoption of standardized processes, tools and definitions

What Success Looks Like:

• Improved visibility into pipeline health and forecast trends
• Consistent execution of inspection and operating cadences
• Clear identification of performance gaps and actionable insights
• Strong alignment on metrics and reporting across GTM teams
• Reliable systems and processes supporting GTM operations

What You Bring:

• 5-8 years in Sales Ops / RevOps or related roles
• Experience with: Pipeline management and reporting

• Forecasting processes and sales cadences
• KPI tracking and performance analysis

• Experience supporting B2B SaaS revenue teams
• Hands-on experience with tools like SFDC, Gong, Outreach, ZoomInfo and Clay
• Strong analytical and problem-solving skills
• Collaborative mindset with ability to influence cross-functional teams

General Duties and Expectations:

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company
• Contribute to the professional culture within the office and the company
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
• Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies.
• Ensure security of information in all matters pertaining to company, client, and consumer information.
• Contribute to the professional culture within the office and the company

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices throughout the United States.

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.