United States onlyOverview:
SOFTSWISS is hiring a Setup Manager to join our Game Aggregator team.
You’ll work closely with clients and internal systems, handling configuration requests and ensuring smooth platform operations across our iGaming products.
About Product:
The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.
Purpose of the role:
You’ll manage client configuration requests such as RTP adjustments, betting limits, and currency setup to ensure accurate platform performance
You’ll support operational continuity by processing and validating requests across multiple systems and tools
Key responsibilities:
Process client requests (RTP changes, limits, currency additions) using internal tools to ensure accurate system updates
Analyse incoming requests and documentation to validate correctness before implementation.
Work with Jira and Confluence to track tasks, maintain records, and ensure visibility across teams
Communicate with clients and internal stakeholders via Gmail to clarify requirements and confirm changes
Collaborate with development and product teams using GitLab to support issue resolution when needed
Maintain and update documentation to ensure consistency and knowledge sharing
Required Experience:
English proficiency at B1 level or higher
Russian language skills at B1 level or higher
Experience in iGaming or technical support
Strong information analysis skills with attention to detail
Ability to work independently and take ownership of tasks
Team-oriented mindset with effective collaboration skills
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
Malta