Internal Communications Manager - Senior

Overview:

SOFTSWISS is hiring a Senior Internal Communications Manager who will design how communication actually works inside the company.

This role is not about content or “news in Slack.”
It’s about building a system that helps people understand priorities, make better decisions, and act in alignment with the business.

Purpose of the role:

You will turn internal communications into a structured system that connects strategy with execution.

Your goal is to ensure that information flows clearly across teams, that priorities are understood, and that communication drives real behaviour — not just awareness.

This role sits at the intersection of product, business, and culture. You will work with leaders and teams to make complex things simple, visible, and actionable.

Key responsibilities:

• Design and implement communication governance across teams and departments (who communicates what, how decisions are cascaded, and how priorities are aligned)

• Build structured communication flows that connect leadership decisions with team-level execution

• Translate business priorities (product, strategy, changes) into clear, repeatable communication mechanisms

• Drive behaviour change through communication (not just inform, but influence how managers communicate and how teams operate)

• Identify communication gaps, overload, and misalignment and fix them through system design

• Work closely with product, HR, and leadership to ensure clarity and alignment at scale

• Support leaders in becoming clearer and more effective communicators

• Build and maintain communication systems that scale and last over time

Required Experience:

• Experience in internal communications, brand, PR, or a related field — with a strong focus on systems, not just content

• English at B2+ level

• Proven ability to influence stakeholders and drive change without formal authority

• Strong understanding of how communication impacts business outcomes (alignment, execution, behaviour, not just engagement)

• Experience working with senior leadership and cross-functional teams

• Ability to structure complex environments into clear frameworks and explain them simply

Nice to have:

• Experience in tech, product, or fast-scaling international companies

• Experience with change management, organisational design, or transformation projects

• Understanding of behavioural psychology, decision-making, or communication impact

• Russian at B2+ level

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.