United States onlyOverview:
SOFTSWISS is hiring aJunior Account Manager to join our Affilka Team.
We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
About Product:
SOFTSWISS Affilka
The team behind Affilka by SOFTSWISS is focused on building the best affiliate software for iGaming operators, digital marketers, and affiliate partners. It was designed specifically to help our clients manage affiliates, track advertising campaigns, optimise marketing budgets, and more. The highly motivated and experienced Affilka team is happy to welcome motivated specialists to work on a one-of-a-kind software product together.
Purpose of the role:
You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
Key responsibilities:
Full customer support:
building strong long-term relationships with clients and key people on the clients’ side
understanding the specifics of the client's business, analysis of the client's requirements
assistance in solving technical problems
daily consultations on using the product
conducting product trainings and demonstrations for clients and their teams
interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
creating manuals and documentation on the use of the product for customers
Required Experience:
Written and spoken English – B2; Russian - native or close to native
Knowledge of other languages would be a plus
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
Malta