Senior Site Reliability Engineer

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Senior Site Reliability Engineer

At SoFi, we’re passionate about building resilient infrastructure that maximizes employee productivity.
Our Site Reliability Engineers (SREs) play a critical role in empowering our internal systems and services through observability and automation — enabling high availability, outstanding performance, and seamless user experiences.

As we expand our observability and automation efforts, we’re seeking an experienced SRE to help evolve our SRE team toward best-in-class standards. This person will focus on automating toil-heavy workloads, optimizing network administration across multiple offices, and collaborating closely with cross-functional DevOps and operations teams.

Objectives of this role

• Observe and monitor the corporate production environment to conceptualize and assess holistic system health.
• Automate infrastructure around corporate services and applications to reduce manual effort for engineers and end users.
• Develop and manage SRE tools using our CI/CD infrastructure.
• Define and enforce standards that maintain high availability and deep observability across DevOps and operations teams.
  Implement measurement-driven SLA, SLO, and SLI strategies to proactively address areas of improvement and drive innovation.
• Provide escalation support for multi-site office networking footprints and cloud-based distributed applications.
• Advance corporate office networking toward a zero-touch provisioning model.
• Play a key role in building, mentoring, and evolving the SRE team toward industry best practices.

Responsibilities of this role

• Gather and analyze metrics from operating systems, network devices, cloud components, and applications for performance tuning and troubleshooting.
• Partner with DevOps teams to enhance services through rigorous testing and improved release procedures.
• Contribute to DevOps service design, platform management, and capacity planning.
• Identify systems that would benefit from automation, and deliver projects to systematically remove toil.
• Balance feature development speed with system reliability, aligned with well-defined service-level objectives (SLOs).
• Ensure standardization and consistency of the network hardware footprint across all SoFi office locations.
• Streamline audit compliance activities by automating auditor access to required data and proofs.
• Lead initiatives to continuously evolve the SRE function and mentor team members.

Required skills and qualifications

• Bachelor’s degree (or equivalent experience) in Computer Science or a related discipline.
• 5+ years of proven experience in SRE roles.
• 3+ years of senior-level experience in on-premises and cloud-based network engineering (routing/switching).
• Strong programming skills in one or more high-level languages: Python and Java are preferred, but open to C/C++, Ruby, or JavaScript.
• Practical experience managing infrastructure as code in cloud-based environments is essential. Familiarity with the following technologies in our stack is highly preferred:

• • Terraform
  • GitLab CI/CD
  • AWS Cloud Networking / CloudWatch
  • Datadog
  • Panorama / Palo Alto Networks
  • Cisco Systems
• Proactive mindset toward identifying service issues, bottlenecks, and delivering performance improvements.

Favorable skills and qualifications

• Strong interpersonal skills and a mentoring mindset.
• Fluency in English; competency in Spanish is a plus.
• Experience with:

• • Agile sprint and project management methodologies
  • Jira and Confluence administration
  • Linux, Windows, and macOS system administration
• Ability to occasionally commute to one of our office locations listed above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.