Accounting Support Specialists

Accounting Support Specialists job opportunity with an established Australian B2B fintech Software-as-a-Service (SaaS) company, responsible for managing customer onboarding, resolving product functionality questions, and identifying upsell opportunities.

Requirements

• Solid accounting background
• Manage customer onboarding process
• Investigate and resolve customer support tickets
• Identify incentivised opportunities to upsell products
• Create and maintain comprehensive knowledge base resources
• Improve internal processes and enhance customer outcomes

Benefits

• 20% Performance based quarterly bonus