Junior IT Support Engineer

About Us

Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.

About the Role

We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.

Key Responsibilities

• Manage and resolve IT support tickets (desktop remote support)
• Administer users in Active Directory and Microsoft 365
• Build and deploy laptops/desktops
• Assist with patching, updates, and security tasks
• Support VPN access and endpoint security alerts
• Maintain IT asset records and documentation
• Assist with IT projects and compliance activities

Skills Experience

Essential:

• Windows 10/11 troubleshooting
• Active Directory / Microsoft 365 admin
• Basic networking (DNS, DHCP, VPN)
• Experience with ticketing systems
• Strong problem-solving skills

Desirable:

• 1st Line support experience
• Intune, PDQ Deploy or similar tools
• Basic PowerShell
• Awareness of security/compliance standards
• Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001).

Additional Info

• Based in Coalville with occasional UK travel
• Some out-of-hours work required
• DBS and credit check required (completed by the company)
• Must hold a valid passport