Commercial Customer Success Manager

Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

As a Commercial Customer Success Manager, you will help retain and grow Silverfort’s customer relationships in our commercial accounts. You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform.

Responsibilities

• Build ongoing relationships with new customers as the main point of contact in the company
• Installation of software images in VMWare, Azure, AWS
• Configuration of software images per networking and Active Directory requirements
• Lead the full lifecycle of the customer – ensuring successful deployments, training, and retention/expansion
• Represent our customer’s needs internally (product feedback, feature requests, etc.)
• Advocate for your customers by navigating complex issues alongside the Engineering, Product, and Sales teams

How you will achieve it

• Understand the customer’s organization, business priorities, and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment
• Using your understanding of identity-related platforms, tools, and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs
• Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort

Requirements

• 2+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management
• Knowledge in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
• Motivated team player and relationship builder, incredible interpersonal skills, able to navigate challenging conversations if necessary
• Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Willingness to travel quarterly