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SHEKOSH

Freelance Customer Support Agent (m/w/d) 50-100% Remote - Schwerpunkt Ernährung

SHEKO is a Hamburg-based weight wellness brand offering delicious, science-backed meal replacement shakes and nutritional supplements designed to make healthy eating easy and flexible.

SHEKO

Employee count: 11-50

Germany only

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We are looking for a Freelance Customer Support Agent to handle customer inquiries via email, chat, and WhatsApp, and provide empathetic and quality support. You will work remotely 20-40 hours per week, with flexible time allocation and clear processes.

Requirements

  • Several years of experience in customer support, ideally D2C or e-commerce
  • Safe handling of Gorgias or similar helpdesk tools
  • Knowledge of Shopify is an advantage
  • Experience in community management is a plus, but not a must
  • Availability also on weekends

Benefits

  • Flexible time allocation within core working hours
  • 100% remote work
  • Long-term collaboration with perspective

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About SHEKO

Learn more about SHEKO and their company culture.

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We're passionate about redefining healthy eating, making it easier, tastier, and more liberating for everyone. Our journey began in 2014 when our founders, Fabienne and Dustin, realized that maintaining a healthy diet in a hectic everyday life was often too difficult. Faced with time constraints and unsatisfactory alternatives that were either sugary or lacked taste, we decided to take matters into our own hands. We couldn't find a shake that combined top nutritional values with delicious flavor, so we developed our own.

Today, SHEKO is much more than just a shake; we represent a new way of eating and a holistic 'Weight Wellness' lifestyle. We believe that healthy nutrition should feel natural and good, without strict rules or pressure. Our mission is to create nutrition that stays—concepts that unite science, enjoyment, and everyday practicality. Instead of rigid diets, we focus on a balanced approach that facilitates healthy decisions while leaving room for flexibility.

From our headquarters in Hamburg, our dedicated team of foodies and nutrition experts works tirelessly to ensure our products support your well-being goals while being fun and tasty. We translate complex nutritional science into clear, functional approaches, focusing on high-quality ingredients like milk proteins and essential vitamins. We are proud to have grown from a simple idea into a brand that supports over 200,000 happy customers on their journey to a balanced life. Whether you're looking to lose weight or simply maintain a healthy balance, we're here to support you with products that fit your life, not the other way around.

Employee benefits

Learn about the employee benefits and perks provided at SHEKO.

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Commuter benefits

Our office is very well connected to public transport.

Company events

We have a strong team spirit and organize regular team events.

Learning and development budget

We support personal and professional development with tailored career goals.

Flexible working hours

We offer flexible working models to help you balance your professional and personal life.

View SHEKO's employee benefits
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SHEKO

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