Senior Manager, Software Engineering

What You’ll Do:

• Strategic Execution:Responsible for quarterly planning and the successful delivery of multiple components or modules. You will break down high-level goals into clear, measurable milestones while navigating resource constraints and technical risks.

• Active Technical Leadership:Dedicate time to hands-on coding and code reviews while providing high-level guidance to ensure teams produce maintainable, high-quality designs. You will use telemetry and data to identify problems early and assess technical feasibility and trade-offs (quality vs. time-to-market).

• Product Sense & Advocacy:Partner deeply with Product Management to understand customer pain points and the product vision. You will analyze product metrics to identify areas for improvement and advocate for user needs throughout the development lifecycle.

• Team Scaling & Culture:Manage, mentor, and grow multiple squads of high-caliber engineers. You are responsible for hiring the right talent and fostering a culture of technical excellence, accountability, and continuous improvement.

• Operational Excellence:Lead effective sprint ceremonies (daily standups, planning, demos) where you have direct squad responsibilities, ensuring a high bar of execution and delivery towards business outcomes.

What You’ll Bring:

• Advanced Management Experience:Proven track record of managing engineering teams and scaling impact beyond a single team or component.

• Strong C# Proficiency:Proven expertise with modern C# development. We are looking for leaders whose current or very recent role involves active, hands-on coding and the ability to contribute meaningfully to deep technical discussions.

• Microservices & Architecture:Extensive experience designing and maintaining resilient, scalable solutions built on a microservice architecture (Docker/Kubernetes). You should be adept at managing technical debt and ensuring long-term scalability.

• SaaS Expertise:Deep experience developing and deploying large-scale, high-availability SaaS applications with a focus on data-driven decision-making.

Our Thorough Technical Interview Process

Our interview process is designed to be a comprehensive assessment of the deep, hands-on technical skills essential for this Player-Coach role. We transparently share our stages so you can prepare effectively:

A successful candidate will demonstrate the required level of proficiency in both 90-minute Code Pairing sessions in C# and the System Design session. If you are an Engineering Manager ready to lead through technical excellence and maintain an active coding practice in C#, we encourage you to explore this opportunity with ServiceTitan!

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.