Data Quality Analyst

Ready to be a Titan?

ServiceTitan is looking for an extraordinary Data Quality Analyst to play a critical role in ensuring the accuracy, completeness, consistency, and reliability of our enterprise data assets. This individual will support efforts to define, implement, and monitor data quality standards and processes across various data domains. The Data Analyst will work closely with data owners, data stewards, data consumers, and business stakeholders to identify data quality issues, determine root causes, recommend solutions, and track the remediation of identified problems. The Data Quality Analyst will report directly to the Director of Data Governance.

This role requires a blend of strong analytical skills, technical proficiency, attention to detail, and excellent communication to drive a data quality culture within the organization.

What You'll Do:

• Perform in-depth data profiling and analysis to identify data quality issues, anomalies, and inconsistencies.

• Develop and implement data quality checks, rules, and metrics using appropriate tools and techniques.

• Automate data quality checks and reporting where feasible to enhance efficiency and scalability.

• Create and maintain data quality dashboards and reports to monitor data health and track improvements over time.

• Investigate and diagnose the root causes of complex data quality issues. Create Jira tickets and work collaboratively with cross-functional teams to make sure issues are resolved with proper RCA and remediation plans.

• Identify opportunities to improve data quality processes, workflows, and tools.

• Communicate data quality issues, risks, and progress to technical and non-technical stakeholders.

• Act as a subject matter expert and advocate for data quality within the organization.

• Proactively identify new data validations/checks to improve data quality.

Required Skills:

• Bachelor's degree in Computer Science, Information Systems, Data Science, Statistics, or a related quantitative field. Master's degree preferred.

• 5+ years of experience as data quality analyst.

• Strong SQL expertise for data querying, analysis, and manipulation.

• Experience with data warehouses (Snowflake preferred).

• Demonstrated ability to identify, analyze, and resolve complex data quality issues; Strong attention to detail

• Comfortable with tight deadlines in a high-growth environment.

• Experience with data profiling and data quality tools (e.g., Collibra, Monte Carlo, etc.).

• Solid understanding of data management concepts, ETL processes, and database technologies.

• Excellent analytical, problem-solving, and critical thinking skills.

• Strong communication (verbal and written) and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.

• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.

Preferred Skills:

• Understanding of various data domains and their specific data quality challenges (e.g., billing data, contracts data, financial data).

• Certifications in data management or data quality (e.g., CDMP) are a plus.

• Experience with scripting languages (e.g., Python) for data analysis and automation is a plus.

• Experience with data visualization tools (e.g., Tableau) to create data quality dashboards.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work:Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits:Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.