Director of Outbound Product Management, AI Platform

ServiceNow is transforming into the world’s leading AI-native enterprise platform company. Our products span technology, employee, and customer workflows, industry solutions, AI Agents, AI platform capabilities, and a rapidly expanding data and analytics fabric—all powered by a single platform, single data model, and single code base.

As ServiceNow enters its next growth chapter, we must shift from talking about products to leading with portfolio narratives — unified, AI-native, solution-centric stories that show customers why we win.

The Director of Product Management for the AI Platform will help lead this transformation — driving world-class product enablement and evangelism across the entire ServiceNow ecosystem. We need someone that is an action-oriented leader who can execute the go-to-market strategy, deliver enablement that bring the story of the platform to life, and own the customer-facing platform value proposition narrative. You must be able to thrive as a leader as well as drive relationships across our GTM partners to understand what our customers are trying to achieve and how we build our demos, stories, and go-to-market strategy to reflect that.

What you get to do in this role:

• Direct the at-scale enablement within the ServiceNow ecosystem (internal, partner, and customer) around ServiceNow personas to drive adoption.
• Work with Inbound and Outbound Product Management leaders to synthesize ecosystem feedback and influence future product roadmap for the ServiceNow Platform.
• Work with stakeholders across ServiceNow to ensure successful launch of new products, features, and solutions related to the ServiceNow platform as part of ServiceNow’s go-to-market process.
• Create a standard approach for enablement across the ServiceNow ecosystem as it pertains to ServiceNow platform technologies and personas.
• Develop and direct content creation strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data (First Value Definition) to identify and address content gaps.
• Actively participate in the development of demo narratives related to personas to ensure alignment and consistency across ServiceNow Platform technologies and solutions.
• Build and manage a team of managers and individual contributors working towards the GTM and demo goals of the BU

• Bachelor’s degree (or equivalent experience)
• 8+ years of experience in business service process management/development/consulting
• 5+ years of experience in the implementation, use, and deployment of the ServiceNow platform
• 4+ years of experience in driving product sales and enablement
• 2+ years of experience in leading cross-functional, matrix organizations driving business goals
• Very strong written and oral communication skills
• Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.