Azure/Salesforce DevOps Engineer

Azure / Salesforce DevOps Engineer
Location: 100% Remote (US Only)
Compensation: $120-125K
Reports to: VP Technology

The Azure / Salesforce DevOps Engineer is a proven technical expert in the areas of Azure cloud infrastructure design and administration, Salesforce DevOps, infrastructure-as-code, and CI/CD patterns and technologies. As a subject matter expert, the DevOps Engineer will partner with software engineers, site reliability engineers, and infrastructure engineers to build performant and scalable solutions, share expertise, and ensure adherence to best practices.

What you will do:

• Designs, implements, and maintains CI/CD pipelines using Azure DevOps tools and technologies

• Automates infrastructure provisioning and configuration management using Azure Resource Manager (ARM) templates, PowerShell, or other automation tools

• Collaborates with development teams to integrate automated testing and deployment processes into the CI/CD pipeline

• Monitors system performance and reliability, and implement proactive measures to ensure high availability and scalability

• Implements and maintains robust security measures to protect our infrastructure and data in Azure

• Participates in on-call rotation and incident response, ensuring timely resolution of critical issues

• Provides technical guidance and support to development teams on Azure DevOps best practices

• Contributes to the continuous improvement of our DevOps practices and processes

• Provides ongoing maintenance and operational support for all listed applications

• Resolves production issues and bugs efficiently

• Supports enhancements and new feature development as needed

• Manages data imports and outgoing registration emails to claimants where applicable

• Manages all phases of the SDLC for existing applications, including requirements gathering, design, development, unit testing, test planning, test preparation, and execution

• Develops new applications as business needs arise, following the same SDLC phases

• Provides comprehensive testing services including planning, strategy, entry and acceptance criteria, test data preparation, environment support, and UAT test scenarios and scripts

• Performs release planning and execute code deployment activities across all environments (development, test, pre-production, and production) in coordination with Client stakeholders

• Utilizes Client tools for project planning, software development, release management, configuration management, and document testing activities, including defect tracking and resolution

• Releases enhancements, changes, and improvements, or address technical debt at least once a month using Agile methodology

• Provides necessary artifacts and reflect these activities in monthly reports

• Supports ad-hoc reporting requests at both the Salesforce Org level and application level

• Creates and updates system documentation including the System Design Documentation, System Security Plan (SSP), System Architecture Document (SAD), Information Systems Recovery Plan (ISRP), and Technical Support Protocol (TSP) for all applications

• Supports periodic code analysis with Veracode for all applications and immediately detect flaws to conform to Client policies

• Supports integration with Elastic for operational visualizations, usage trends, business insights, alert creation, and log availability for troubleshooting

• Supports various testing types including system testing, integration testing, heuristics testing, Application Security Assessment (ASA), User Acceptance Testing (UAT), Usability Experience (UX), and Customer Experience (CX)

• Investigates and resolves production issues, providing solutions as necessary

• Supports provisioning and de-provisioning of users based on customer requests

• Salesforce Upgrades and Legislative Changes

• Prepares, plans, facilitates, and updates applications as necessary, including regression testing and support for periodic Salesforce upgrades

• Analyzes and implement necessary changes in response to legislative updates within contract constraints

• Supports enhancements to API integrations between applications and other Client systems.

• Develops new APIs as needed based on evolving business requirements and integration needs

What you will bring:

• Strong proficiency in Azure DevOps tools such as Azure Pipelines, Azure Repos, Azure Artifacts, and Azure Boards

• Hands-on experience with infrastructure as code tools like Azure Resource Manager (ARM) templates, Terraform, or PowerShell

• Experience designing and implementing CI/CD pipelines for applications hosted on Azure.

• Proficiency in scripting languages like PowerShell, Bash, or Python for automation tasks

• Strong understanding of Azure services, including compute, storage, networking, and security

• Excellent troubleshooting and problem-solving skills, with a focus on root cause analysis

• Strong communication and collaboration skills, with the ability to work effectively in a team environment

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field

• 5+ years of experience in a DevOps role, with a focus on Azure DevOps and Microsoft Azure platform

• 4+ years of experience as a DevOps Engineer or in a similar role, specifically in Salesforce build and release management: Proven experience with the Salesforce development lifecycle, including deployment processes, continuous integration, and continuous deployment (CI/CD) pipelines

• 4+ years of experience with GitHub, including automated unit tests and builds: Hands-on experience using GitHub for source code management, version control, and CI/CD integration specific to Salesforce projects

• 4+ years of experience writing build and deployment scripts via automation: Proficiency in scripting languages such as Python, PowerShell, or others relevant to Salesforce deployment automation

• 4+ years of experience with Salesforce DX (Developer Experience) and deployment tools: Experience with Salesforce DX for managing and deploying Salesforce metadata, including using Salesforce CLI, change sets, and Metadata API

• 4+ years of experience with Salesforce environments and release management: Experience managing multiple Salesforce environments (e.g., sandboxes, production) and coordinating releases across these environments

Compensation and Benefits:

Along with competitive pay, full-time employees are eligible for the following benefits:

• Healthcare: PPO and HSA plans

• Retirement: 401(k) with up to 3% employer match

• Flexible Spending: Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure

• Insurance: Short and Long-Term Disability, Life Insurance

• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave

• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.