Sr. Reliability Operations Engineer (Mexico)

Serve Robotics is seeking a Sr. Reliability Operations Engineer to lead operational reliability by region, owning incident response, escalations, and Tier 2 support for robotic and cloud systems.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
• 5+ years of professional experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a related technical support function
• Experience supporting distributed systems, cloud-hosted services, or production operational environments
• Strong proficiency with Linux, including navigating systems, reviewing logs, and performing diagnostics
• Ability to interpret metrics, logs, and traces using tools such as Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry