Field Operations Associate

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

What you’ll be doing

As an Robotics Field Operations Associate at Serve Robotics you will be the primary operator in supporting commercial robot deliveries and product development. Your main objective will be to execute deliveries and help the organization drive process improvements that allow operations to scale. Whether you’re piloting, deploying and handling robots in the field, or supporting merchants and retail staff, you’re the point of contact during operations. You’ll also serve as the link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.

Responsibilities

• Execute commercial end-to-end deliveries with Serve robots in market

• Support robots in the field and act as the point of contact for issues that might occur

• Aid in deployment of robots to and from market

• Uphold efforts to maintain appearance and cleanliness of robots

• Help maintain a clean and safe workplace that facilitates frictionless operations

• Contribute to the development of processes and routines necessary to operate robots safely

• Assist development and quality assurance efforts to improve the product

• Provide feedback on product, tools, or features to the development team for iteration

• Act as a point of contact for Serve merchants, customers, and stakeholders

• Help with day-to-day decision-making to prioritize resources and execute test plans

• Provide additional ad hoc operational support to the team as necessary

Qualifications

• Superior organization, collaboration and problem-solving skills

• Ability to keep calm under pressure with a can-do attitude to meeting challenges

• Ability to work independently with little need for supervision

• Available to work scheduled shifts 7 days a week, day and night

• Capable of spending multiple hours on your feet and walking/ biking several miles per day

• Comfortable riding bicycle in city environment

• Comfortable driving U-Haul sized vehicle

• Valid US driver’s license

• Ability to lift 70 lb

• Background Check

What makes you standout

• Previous experience at high-growth, fast-paced startups

• Familiarity with G Suite, with an emphasis on Google Docs and Sheets

• Familiarity with Jira

• Passion for efficiency, innovation and robotics

• Previous military experience or security clearance

• Passion for video games