SerotoninSE

Head of Operations - Web3 (External)

Serotonin is a marketing firm and product studio that specializes in bringing transformative technologies to market, focusing on web3, AI, and biotech sectors.

Serotonin

Employee count: 11-50

United States only
Our clients mission is to commoditize all forms of intelligence. Operating at the intelligence layer of the AI stack, they believe that building at the intersection of crypto and AI is the optimal path to achieving their mission.
As crypto-natives and ML experts with experience across leading Web3 projects, large finance companies, and large tech companies, the team combines deep blockchain knowledge with world-class technical capabilities. Backed by top crypto venture funds and angel investors who share the vision for the future of digital ownership.
We are looking for a looking for a robust operator to help scale with excellence. You will spearhead operational excellence across their core functions: product delivery, partner onboarding, regulatory compliance, finance, and internal systems. Partnering closely with leadership, you’ll define strategy, anchor cross-functional execution, and build the frameworks that ensure sustainable scalability.

Key Responsibilities:

  • Operational Strategy Scaling
  • Define and implement operations roadmap: onboarding workflows, cross-functional coordination, OKRs, budget planning, and KPIs.
  • Stand up scalable systems before complexity peaks.
  • Product Technical Delivery Support

  • Collaborate with Product Engineering leadership to streamline development cadence: sprint planning, release processes, QA, and metrics.
  • Ensure smooth MVP launches and feature rollouts.
  • Partner Onboarding Integration

  • Build end-to-end partner engagement processes: onboarding, compliance checks, documentation, performance tracking.
  • Serve as operational liaison for ecosystem partners and business-development allies.
  • Regulatory Compliance Oversight

  • Develop and maintain compliance frameworks for onboarding partners in multiple jurisdictions.
  • Manage legal coordination on KYC/AML, data privacy, and smart-contract standards.
  • Finance Budget Management

  • Lead monthly budgeting, forecast modelling, spend control, and cash flow monitoring.
  • Coordinate with Finance (internal or external) to reconcile and report.
  • Systems, Tools Process Optimization

  • Implement operational infrastructure (e.g., Asana, Jira, Slack, Notion) and streamline internal workflows.
  • Champion continuous improvement using metrics and qualitative feedback.
  • Team Leadership Culture

  • Initially act as an individual contributor; grow into a people manager as the team expands.
  • Cultivate transparent, collaborative culture aligned to their mission.

Key Requirements:

  • 7+ years of operational leadership in tech, fintech, Web3, or comparable scale-up environments.
  • Deep operational experience: sprint/process-driven delivery; compliance and finance; KPIs and data infrastructure.
  • Experience navigating multi-jurisdictional regulations (KYC, AML, data privacy).
  • Strong execution skills, exemplary stakeholder management, excellent communicator.
  • High integrity, autonomy, a detail-oriented mindset, and strategic systems thinker.
  • Passionate about decentralized tech and social/economic impact.

Preferred Requirements:

  • Background in blockchain / web3 projects, DeFi, identity, or tokenization.
  • Prior experience scaling operations in startup environments.

About the job

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Job type

Full Time

Experience level

Executive

Location requirements

Hiring timezones

United States +/- 0 hours

About Serotonin

Learn more about Serotonin and their company culture.

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Serotonin is a go-to-market platform for web3, AI, and biotech. They assist companies in building the future by taking care of strategy, recruiting, and legal work. The firm aims to bring the world's breakthrough technologies to market. As a marketing firm and product studio for transformative technologies, Serotonin partners with top businesses and entrepreneurs to deliver brand positioning, media relations, content creation, product marketing, and go-to-market strategy.

With a team composed of former executives from notable firms such as ConsenSys and Chainlink, Serotonin combines expertise in financial services and digital assets with a data-driven methodology. This ensures that their partners' marketing and public relations efforts are executed flawlessly, resulting in substantial growth. The firm is committed to creating ecosystems around technologies to foster collaboration and innovation within the web3 space, showcasing a focus on building the future through strategic partnerships and a deep understanding of emerging technologies.

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Serotonin

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Serotonin hiring Head of Operations - Web3 (External) • Remote (Work from Home) | Himalayas