Service Installation Specialist

Location: Atlanta, GA (Remote)

Our Team:

The Service Installation (SI) Specialist is responsible for guiding on-site field technicians through the installation procedures and the related best practices guidelines to deploy fixed wireless solutions in an enterprise environment. The SI Specialist must have the ability to communicate the information to field technicians that will lead to successful installations on the first try within the budgeted timeframe. The technician should possess advanced troubleshooting and problem-solving skills that will be applied to customer tickets as well as during the critical field installation. The individual will work with other support teams, management, and network engineers to troubleshoot connections and resolve customer issues. This individual will have to be proficient in maintaining accurate database records as secondary function.

Job Summary:

The primary duties of the Service Installation Specialist is to be a SME in managed service installations and assisting with on-site troubleshooting. The SI Specialist will also utilize its technical knowledge and skills to assist with cases and escalations to resolve customer issues. This role is part of the Atlanta based installation support group that operates Mon – Fri. The position normally works during business hours but may occasionally include overnight and weekend shifts.

Responsibilities:

• Lead the on-site installation process performed by field technician and document results

• Perform basic to advanced network troubleshooting of onsite equipment for end-users and enterprise customers

• Document, update, and maintain installation results in support cases in the ticketing and knowledgebase systems

• Assist with equipment testing and configuration

Minimum Qualifications:

• High school diploma mandatory

• Basic networking skills (TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet)

• Excellent written documentation skills

• Ability to work in 24x7x365 fast paced environment

• Self-motivated and works well with team members

• Excellent critical thinking and problem-solving skills

• Detail oriented and proficient typing and documenting results

• Proficiency with MS office (Excel, Word, Outlook)

Desired Qualifications

• Two-year degree in related field, Bachelor’s degree in Computer Science, Information Systems, or Information Technology preferred

• Desirable certifications: CCNA, CCENT, Network+

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.