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SemperisSE

Product Support Engineer

Semperis is the leading provider of identity-driven cyber resilience solutions, specializing in protecting and enhancing security on Active Directory environments.

Semperis

Employee count: 201-500

Canada only

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Product Support Engineer position at Semperis, responsible for solving technical issues and providing customer service on security and identity products. The role involves shaping future product development, working with management, Product, and R&D teams. The position is hybrid, with 2-3 days per week in one of Semperis' offices.

Requirements

  • Troubleshoot technical and operational issues
  • Develop and maintain in-depth working knowledge of Semperis primary product(s)
  • Monitor the Support Queue to ensure all SLA are being met
  • Experience with Active Directory Management and Cloud technologies
  • Track and update customer support issues and logs them within CRM platform like Salesforce
  • Create Knowledge base articles on a regular basis
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Provide pre-sales technical assistance and product education
  • Maintain expert knowledge of Semperis products and emerging trends in related technology areas

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Semperis

Learn more about Semperis and their company culture.

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At Semperis, we are passionate about securing identities to protect organizations from the continually evolving landscape of cyber threats. Our mission is to empower security teams with the tools needed to defend hybrid and multi-cloud environments. We've built a solution that ensures the integrity and availability of critical enterprise directory services at every step of the cyber kill chain, drastically cutting recovery times by 90%. Our technology is purpose-built for securing hybrid Active Directory environments, protecting over 50 million identities from cyberattacks, data breaches, and operational errors.

We are honored to have the trust of some of the world's leading organizations who rely on us to identify directory vulnerabilities, intercept cyberattacks in progress, and swiftly recover from ransomware and other data integrity emergencies. Headquartered in Hoboken, New Jersey, our reach extends internationally, with a research and development team distributed throughout the United States, Canada, and Israel. Our commitment to innovation has led us to host the award-winning Hybrid Identity Protection conference and develop tools like the free Active Directory security assessment tool, Purple Knight. Recognized by industry leaders, we are proud to have been named to Deloitte's Technology Fast 500™ list and among the top three fastest-growing cybersecurity companies in the Inc. 5000 list.

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Semperis

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