Senior Program Director

Overview

Job Category: Account Management

Job Description: Job Summary: The Global Clients Americas (GCA) Senior Program Director (SPD) serves as a senior-level strategic leader overseeing multiple global client programs or a portfolio of high-value accounts. This role is responsible for driving enterprise-level security strategy, operational excellence, compliance, and continuous improvement across complex, multinational environments. The SPD acts as a trusted advisor to client executives and internal leadership, ensuring alignment with organizational goals, risk mitigation, and sustainable growth. This position provides thought leadership, governance, and advanced program oversight, bridging tactical execution and executive vision while embedding operational rigor and a growth mindset. Distinguishing Characteristics: Reporting to the GCA Vice President, with broader scope and authority across 3-5 GCA accounts leading 2-5 direct reports. Serves as a key influencer in global security strategy, technology integration, and client transformation initiatives. Provides leadership to Program Directors and regional teams, ensuring consistency and scalability of security programs worldwide.

Essential Functions: Functions may be assigned or modified based on business needs. Develops and governs global security program frameworks across multiple GCA accounts; ensures harmonization with corporate standards and client objectives, embedding compliance standards and continuous improvement methodologies. Partners with executive leadership to shape long-term security strategies, resilience planning, and digital transformation initiatives; ensures strategies incorporate operational rigor and regulatory adherence. Provides oversight and guidance to GCA Managers and/or Program Directors to drive account growth, ensure operational alignment, financial performance, and compliance across all managed programs, driving process discipline and continuous improvement across programs. Serves as senior liaison for executive client stakeholders; drives strategic business reviews and consults on emerging risks, innovation and growth opportunities. Owns P&L responsibility for assigned portfolio; ensures profitability, cost optimization, and contractual compliance; enforces compliance with financial controls and operational governance. Champions integration of advanced security technologies, automation, and analytics; partners with internal technology teams to deliver scalable solutions, ensuring technology adoption supports compliance and efficiency gains. Mentors GCA Managers and/or Program Directors; drives succession planning and leadership development aligned with global frameworks; fosters a growth mindset that encourages learning, professional development, and continuous improvement while promoting a culture of accountability. Ensures adherence to global policies, ESG initiatives, and regulatory requirements across all regions and fosters operational rigor through standardized processes and audits.

Minimum Qualifications: Education: Bachelor’s Degree preferred OR equivalent work experience. Experience: 5-7 years of progressively responsible management experience in security program management or a related field, including demonstrated success leading and scaling global client portfolios, driving account expansion, revenue growth, and long-term client retention across complex, multi-region environments. Technical Skills: Executive-level communication and strategic consulting capabilities; Expertise in global risk management, governance, and operational excellence; Strong financial acumen and experience managing large-scale budgets; Proficiency in security technologies, data analytics, and digital transformation strategies; Ability to lead through influence across diverse cultural and regulatory environments.

About Us and Benefits: Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. About the Team: Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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