Connecteam | Call Scheduler

On behalf of Connecteam, SD Solutions is looking for a talentedCall Schedulerto engage with existing paying customers proactively.

In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

• Make outbound follow-up calls (15-minute sessions) to existing paying customers
• Offer and conduct free training sessions to help customers better utilize Connecteam
• Identify opportunities to increase customer engagement and adoption
• Clearly explain platform features and best practices in a simple, friendly manner
• Book additional training or deeper success meetings when needed
• Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
• Work closely with the Customer Success team for smooth handoffs and escalations

Requirements:

• Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
• Strong willingness to work hard with a high volume of outbound calls daily
• Confident, positive, and customer-oriented communication style
• Ability to explain things clearly to non-technical users
• Highly disciplined and organized
• All other skills (product knowledge, sales techniques, etc.) can be taught
• Working hours: 9 AM – 6 PM Central Time (CST) — required

About the company:

Connecteam is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place. Typical customers include restaurants, laundries, retail, cleaning services, and other operational businesses.

The platform covers:

• Employee time tracking (clock in / clock out)
• Scheduling and shift management
• PTO and policies
• Payroll inputs
• Forms, checklists, and task management
• Permissions, groups, and roles
• Mobile + desktop usage (online and offline work)

Customers often need hands-on guidance to translate their real-world workflows into a working system — this is where Professional Services comes in.

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