Scale to WinSW

Client Experience Support Associate

Scale to Win is a fully-remote, progressive political tech company founded in 2020 by campaign organizers. They provide high-quality, reliable, and cost-effective P2P texting and dialer tools to empower Democratic and progressive organizations.

Scale to Win

Employee count: 11-50

Salary: 70k-70k USD

United States only

Scale to Win is hiring a Client Experience Support Associate to deliver fast, high-quality, and technically sound support to our clients during high-impact moments. This role goes beyond traditional support by driving operational excellence, improving client training resources, and helping scale our support systems as we grow.

Requirements

  • Knowledge and experience with texting and dialing tools and/or experience in the telephony industry
  • 1-2 cycles of experience as an organizer
  • Familiarity with Slack, Google Drive, email ticketing, and CRM software

Benefits

  • Ten paid company holidays
  • Two floating holidays
  • A week and a half-long holiday break at the end of the year
  • Generous paid vacation
  • Paid sick leave
  • Paid short-term medical, caregiver, bereavement, and other personal leave
  • 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully paid flex time for new parents
  • Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents
  • Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer
  • Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 70k-70k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Scale to Win

Learn more about Scale to Win and their company culture.

View company profile

Born from the crucible of the 2020 election cycle, Scale to Win represents the culmination of experience, frustration, and a drive for innovation from a group of seasoned campaign organizers. These friends and former colleagues, veterans of high-profile presidential campaigns such as Biden/Harris 2020, Bernie 2016 and 2020, Warren 2020, and Clinton 2016, had witnessed firsthand the transformative power of grassroots organizing. They understood that the heart of any successful movement lay in the authentic, neighbor-to-neighbor conversations that build communities and drive change. However, they were also intimately familiar with the shortcomings of the existing campaign technology. The tools at their disposal often fell short, requiring cumbersome workarounds and add-ons to manage the large-scale voter contact programs that are the lifeblood of modern political campaigns.

This shared experience and a collective desire for something better became the catalyst for their entrepreneurial journey. What started as a series of conversations about improving campaign tech soon evolved into a concrete plan. In April 2020, this group of organizers officially became founders, launching their first product: a peer-to-peer texting tool designed to be more reliable, cost-effective, and user-friendly than anything they had used before. Since that initial launch, Scale to Win has expanded its offerings to include a predictive dialer and an all-in-one texting tool for both organizing and fundraising. Despite its growth, the company has remained steadfast in its original mission: to empower progressive candidates, non-profits, labor unions, and other organizations with high-quality technology. By providing tools built by organizers, for organizers, Scale to Win aims to free up campaigns to focus on what truly matters—building meaningful connections and creating lasting change.

Claim this profileScale to Win logoSW

Scale to Win

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

2 remote jobs at Scale to Win

Explore the variety of open remote roles at Scale to Win, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Scale to Win

Remote companies like Scale to Win

Find your next opportunity by exploring profiles of companies that are similar to Scale to Win. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Scale to Win hiring Client Experience Support Associate • Remote (Work from Home) | Himalayas