United States onlySBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
We welcome your interest in SBA. Let us know a little about you by checking all that apply:
- You are a self-starter.
- You are resourceful and thrive in a fast-paced environment.
- You have a strong work ethic.
- You are passionate and driven to achieve results.
- You are a team player who enjoys working in a collaborative environment.
- You continuously challenge yourself to find innovative ways to improve.
You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.
If you are ready to make an impact, join our team!
Job Description
- Lead development and refinement of provisioning workflows and recommend automation improvements.
- Orders, installs, and tests complex circuit designs.
- Handles circuit provisioning responsibilities.
- Facilitates physical layer installation of network cabling.
- Performs physical circuit troubleshooting and fault analysis.
- Manage Circuit MACD Orders: Oversee the full life cycle of circuit MACD orders, including initiation, execution, and completion.
- Administration: Review ticket requirements, reserve router interface, assign patch panel demarcation, design path, track FOC, and request patching between equipment, and order cross-connects.
- Issue Documentation: Prepare and issue Letters of Authorization (LOA) and Connecting Facility Assignments (CFA). Handle and load cross-connect orders and manage Circuit Layout Reports (CLR) / Design Layout Reports (DLR) to ensure all circuit documentation is accurate.
- Vendor Coordination: Directly execute or manage local vendor technicians for circuit provisioning, cross-connect delivery, and troubleshooting. Manages local vendor technicians for circuit and cross-connect delivery, provisioning, and troubleshooting.
- Physical Layer Installation: Facilitate the physical installation of network cabling according to cabling matrices.
- Troubleshooting and Fault Analysis: Perform physical circuit troubleshooting and fault analysis to ensure network reliability.
- Ongoing Support: Provide continuous support for production environments and collaborate with vendors, system owners, and operations teams to resolve issues.
- Request Coordination: Coordinate and track requests/orders and generate weekly reports on progress and status.
- Documentation: Post detailed documentation on each implementation, ensuring accuracy and completeness.
- Maintenance and Change Management: Oversee the maintenance and change management processes for circuit provisioning lifecycle ensuring all updates, modifications, and repairs are carried out smoothly and in accordance with established protocols and standards.
- Communication: Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times. Communicate and collaborate with internal customers, stakeholders, and network carriers.
- Document service requests, escalate as needed, and provide timely and accurate updates
- Design, provision, and test delivered services to ensure quality hand-off to internal customers
- Expedite and escalate issues when necessary to ensure timely delivery of services
- Prioritize projects, manage and direct activities to deliver connectivity within the project schedule
- Read and comprehend vendor-specific requirements
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Education/Experience
- Associate degree in Electronics, Electrical, or a related field preferred and or
- 5-10 years experience
- Familiarity with DSI, DSE, and DS)'s circuits
- Knowledge of Access Server Request (ASR) to local Carriers
- Understanding a provisioning network bandwidth for I transit, fiber, voice, and wavelength services
- and 2 + years experience in datacenter or corporate/enterprise IT infrastructure, with a strong understanding of IT best practices (ITIL) and equipment lifecycle processes
- Relevant Certifications Server+, Network+, A+, CDCTP, CDCPM, etc
