Senior Manager, Partner Success

WHAT YOU WILL BE DOING

• Through regular cadence with key partners:

• Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.

• Understand partner’s strategic goals and advise on how to achieve them

• Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics

• Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk

• Track go-live dates in your region, identify aged/deferred go-lives at risk

• For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership)

• Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.

• Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange

• From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt

• Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement

• Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge

• Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue

• Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams

• Communicate the Saviynt vision and product roadmap

• Managing upsell and cross-sell opportunities

• Driving expansion opportunities

• Negotiating contracts and pricing

WHAT YOU BRING

• Bachelor’s/ equivalent in Engineering

• 10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization

• Thorough domain knowledge in all areas of IAG

• Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.

• Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.

• Experience with Federal and Governmental entities is preferred.

• Experience with sales enablement tools and platforms is preferred.

• Deep understanding of sales processes, methodologies, and best practices.

• User Lifecycle Management, Provisioning and Reconciliation

• Direct customer or partner interaction and management skills

• Strong technical presentation and communication skills, both verbal and written

• Ability to present and communicate at an executive level

• Must be able to thrive in a fast paced, high-energy environment

• Ability to work independently, adapt quickly, and maintain a positive attitude

If required for this role, you will: