United Kingdom onlyWe are seeking a dynamic and experienced Senior Customer Success Manager to cultivate customer loyalty and drive the adoption of Saviynt’s innovative services and products.
Requirements
- Serve as the primary point of contact and advocate for assigned customers.
- Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process.
- Cultivate strong relationships with customer stakeholders, up to the C-level executives.
- Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite.
- Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment.
- Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives.
- Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered.
- Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions.
- Develop and maintain comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them.
- Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting regular business reviews to identify necessary corrective actions and ensure progress towards goals.
- Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers.
- Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities.
- Aware of the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals.
- Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
United States
AL, AD + 48 more
Singapore only