Senior Program Manager

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!

The Role:

We have identified a critical need to enhance the management of our growing portfolio of cross-functional programs. We are looking for a highly motivated and technically proficient Program Manager to join our team. This is a unique opportunity to establish and drive program management best practices within an Agile and Kanban environment, directly impacting our ability to deliver complex initiatives, especially those spanning both software development and physical data center operations.

Responsibilities:

• Lead Cross-Functional Programs: Own the end-to-end planning, execution, and delivery of complex, cross-functional engineering programs that involve multiple global teams and stakeholders.
• Drive Coordination: Facilitate seamless coordination between software development teams and operations teams working within our physical data centers, ensuring alignment and efficient execution for programs with hardware/software interdependencies.
• Implement Program Management Best Practices: Establish and evolve program management processes tailored to our Agile and Kanban methodologies, promoting efficiency, transparency, and predictability.
• Data-Driven Decision Making: Leverage data from tools like Looker and Grafana to track program progress, identify risks, analyze performance, and drive data-informed decisions.
• Stakeholder Management: Work closely with senior leadership to define program scope, objectives, and success metrics, while also being hands-on in managing day-to-day program activities.
• Communication & Reporting: Provide clear, concise, and regular updates on program status, risks, and dependencies to all relevant stakeholders, utilizing Atlassian tools (Jira, Confluence) for tracking and documentation.
• Risk Management: Proactively identify potential risks and roadblocks, developing mitigation strategies and escalating issues as necessary. Utilize audit framework feedback (ISO 27001/27701 and SOC 2) to remediate gaps and findings as a result of the annual audit process
• Continuous Improvement: Champion continuous improvement within program execution, cost benefit analysis, identifying opportunities to optimize processes and tools.

Required Skills:

Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 5+ years of progressive experience in program management within an engineering or technical environment.
• Technical Background (Required): Strong understanding of software development lifecycle (SDLC) and experience with infrastructure/operations, particularly within data center environments.
• Program Management Expertise: Proven experience in managing complex, cross-functional programs in a fast-paced technology company.
• Agile/Kanban Proficiency: Deep understanding and practical experience with Agile and Kanban methodologies.
• Data-Driven Mindset: Ability to define key metrics, collect and analyze data (e.g., using Looker, Grafana), and derive actionable insights to guide program execution.
• Tool Proficiency: Hands-on experience with Atlassian tools (Jira, Confluence) for project tracking, collaboration, and reporting.
• Leadership & Communication: Exceptional communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively with senior leadership, engineering teams, and other cross-functional partners.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Hands-on Approach: Willingness to dive into details and actively participate in program activities as needed.
• Adaptability: Ability to thrive in a dynamic environment and adapt to evolving priorities.

Nice to Haves:

• Experience in the continuous testing, DevOps, or cloud infrastructure space.
• Certifications in Project/Program Management aka PMP

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.