Support Engineer

On a mission to make payments instant, global, and risk-free. Sardine’s deep expertise in fraud and payments, allows us to build innovative products to secure both traditional and decentralized finance. We’re very grateful to be working with the world’s leading companies to accelerate the next version of global finance and the web.

Sardine

Employee count: 51-200

Salary: 40k-60k USD

Mexico only

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We are a leader in fraud prevention and AML compliance, looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end.

Requirements

5+ years in a technical support, support engineering, solutions engineering, or software engineering role
Strong understanding of web technologies, APIs, and cloud infrastructure
Proficiency with SQL (joins, queries across multiple tables)
Understanding of REST API and use of tools like Postman
Ability to work independently and communicate clearly in high-pressure situations
Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off, Year-end break, Self care days off
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Unlimited access to an expert financial advisory

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About the job

Apply before

Feb 18, 2026

Posted on

Dec 20, 2025

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 40k-60k USD

Location requirements

Mexico

Hiring timezones

Mexico +/- 0 hours

Job categories

IT Support Engineer Support Engineer Technical Support Engineer IT Support Jobs Senior Support Engineer Application Support Engineer Cloud Support Engineer IT Support Analyst

Skills

SQL REST APIs Postman Web Technologies Cloud Infrastructure B2B SaaS SaaS Fintech Compliance

About Sardine

Learn more about Sardine and their company culture.

View company profile

Sardine helps fintech, crypto, and web3 companies "move money confidently" by developing fraud, compliance, and payment infrastructure. With Sardine, builders can focus on growing their business instead of spending time, fighting against fraudsters. We're growing incredibly fast and powering over 100 customers around the world, like Brex, MoonPay, Bakkt, Luno, Transak, Chippercash, Candy Digital, Metamask, Brave, and RelayFi.

We’re constantly on the lookout for passionate people looking to do meaningful work and make a positive impact on the financial services industry. Join our team of fraud fighters and payment experts from Coinbase, Revolut, Zelle, Paypal, Google, Stripe, Adyen, and Uber.