United States onlyIn this role, you will take ownership of operating our Enterprise Service Management platform – ServiceNow. This is your opportunity to work in a global environment, collaborate with various stakeholders, and actively contribute to improving our enterprise services.
Qualifications:
- University degree in Information Technology or a related field
- 5+ years of experience in ServiceNow platform implementation, development or administration
- Strong technical expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP APIs, MID Server, etc.) as well as Upgrade and Release Management
- Certifications CSA & CIS ITSM (more is a plus)
- Good understanding of ITSM principles and frameworks (ITIL certification is a plus)
- Ability to translate business requirements into technical solutions
- Excellent communication skills in English (German is a plus)
- Proactive, structured, and solution-oriented mindset
Responsibilities:
- Ensure stability, security, and performance of our ServiceNow platform
- Lead upgrades, patches, and configurations
- Manage user access, roles and permissions
- Proactive troubleshooting and monitoring
- Develop workflows, forms, and automation to optimize processes
- Implement new features and integrations with other systems
- Configure and customizing processes to meet business requirements
- Collaborate with IT and business teams to analyze requirements and design solutions
- Drive continuous improvement initiatives to enhance service delivery
- Lead workshops on best practices for ServiceNow solutions
- Lead transitions from development to operations
- Manage supplier performance, SLAs, and operational budget
