Strategic Account Manager

About the Role

As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports SafeRide’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.

Job Responsibilities

Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
Lead data-driven conversations with clients to enhance membership services and overall performance
Identify and drive expansion opportunities within the embedded account base in partnership with Sales
Lead expansion implementations in coordination with Strategic Accounts leadership
Partner with Operations to define, implement, and monitor performance measures and operational goals
Proactively identify, address, and resolve operational and account-related issues
Provide performance insights and growth recommendations to internal leadership
Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
Facilitate contract implementation, training, and compliance requirements
Lead development of operational procedures and project management initiatives tied to client contracts

Required Qualifications:

Bachelor’s degree or equivalent experience
3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
Strong written and verbal communication skills
Analytical mindset with ability to interpret data and drive insights
Ability to manage multiple stakeholders and build consensus across teams
Strong organizational and project management skills

Willingness to travel up to 1x per month

Preferred Qualifications

Experience in consulting or solutions architecture
Experience with HubSpot or other CRM platforms
Experience working in fast-paced, high-growth environments

Benefits:

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

Career growth and development opportunities in a mission-driven organization
Competitive salary, annual bonus opportunities, and equity options
Comprehensive medical, dental, and vision insurance

401(k) with company match

Generous PTO, paid company holidays, and paid parental leave.

About Us:

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.