Route

Route is a post-purchase platform designed to help ecommerce brands protect customers and improve the delivery experience. The company positions its offering around package protection, AI-driven returns, and real-time tracking - aiming to reduce uncertainty for shoppers and administrative burden for merchants. Route’s shopper-facing experience emphasizes tracking, filing claims, and managing returns through a single help and support flow.

For merchants, Route describes itself as protecting brands and their customers with licensed shipping insurance, alongside tools to reduce ‘Where is my order?’ tickets. Route’s services are delivered through a combination of its platform and consumer app experiences, with support resources for both shoppers and merchants. The company also publicly describes an insurance policy approach that includes coverage limits and worldwide transit, and it states it supports brands by protecting orders from damage, loss, and theft during shipping.