United States onlyDescription
The Cash Management Representative is responsible for providing operational and technical customer service support to the Bank’s current and potential business banking clients. This position offers customer support to resolve routine and/or difficult customer issues and inquiries via the phone and/or email.
Support activities are concentrated within the Bank’s Cash Management Platform, which includes ACH origination and Remote Deposit Capture. The Cash Management Representative is also responsible for new customer implementation and on-boarding, maintaining reporting tools for Cash Management Services and supporting general business banking operations.
Requirements
- High School diploma or equivalent required. College degree preferred.
- Two years of related work experience (including Internet protocols, product installation, customer service and banking/financial services).
- Prior branch leadership experience is preferred (branch management, lead teller, etc.).
- Excellent customer service, verbal, written, interpersonal and communication skills.
- Knowledge of bank operations, new accounts, and business entities.
- Knowledge of cash management/treasury management products and services is a plus.
Additional Comments:
River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws. Note:River City Bank does not sponsor applicants for work visas.
For CA residents please read the Notice at Collection - California before applying.
Work from Home:
Please note, this position is work from home flexible, however, not fully remote. Note: Applicant should anticipate working from home and/or from our Corporate Headquarters located in Sacramento, CA.
