Field Service Engineer - NJ/Greater NYC

Job Title

Location(s)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Revvity is seeking a qualified candidate to join the Service Team in our Life Sciences & Diagnostics Business Unit. The individual will be responsible for supporting several testing labs in the greater New York City and New Jersey area.

Responsibilities include (but are not limited to):

Communication

• Installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service
• Independently troubleshooting, resolving, and testing technical issues.
• Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunications equipment, personal service parts inventory, or other company owned assets.
• Completing all administrative tasks to include but not limited to time reporting and assigned training
• Following documented process and procedures in providing repair and maintenance support

Support The Customer Relationship

• Acting as primary Service liaison for customer, building a strong relationship ensuring their satisfaction
• Performing installations and delivering customer training for instrument operation and user maintenance, one on one or in smaller group sessions.
• Understand customer expectations and schedule work accordingly
• Drive toward zero service recalls and minimal down time of all supported equipment
• Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services applicable to Revvity supported products in the field.

Drive Organizational Growth

• Communicating service offerings including training, support, software, laboratory services products and field upgrades
• Contributing to account profitability through billable labor/travel, parts orders, billable install orders, moves and consumables.
• Demonstrating knowledge of and adherence to the installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
• Enhancing Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process

Basic Qualifications

• BS/BA in a STEM field and 2+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• Associate Degree in a STEM field with 4+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• High school diploma or GED and 6+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications

• Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills.
• Excellent organizational and communication skills.
• Valid Drivers License
• Experience in MS-Office products

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.