Client Service Representative - Newborn Screening & Genomics (US-REMOTE)

Job Title

Location(s)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

JOB PURPOSE:

The Client Service Representative is responsible for providing telephone support to external clients as required for Revvity Genetics products to the healthcare and retail markets.

KEY RESPONSIBILITIES:

• Provide Level 1 telephone support to external clients as required.
• Develop complete understanding of Newborn Screening programs and Genomics services to effectively communicate and assist in resolving client issues.
• Provide highest levels of customer service to assure current client satisfaction; maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
• Responding to general requests relating to specimen requirements and collection guidelines, parent requests for confirmation of report to physician, faxing of written reports, confirmation of sample receipt and verification of transfusion date/type, TAT etc.
• Retrieval and triage of requests to data/demographic changes.
• Operates, maintains, and updates computer databases and statistical spreadsheets.
• The candidate will be expected to work well in a collaborative team environment and to communicate effectively with others.
• Other tasks as requested by the Supervisor of Client Services and the Lead Client Service Representative

BASIC QUALIFICATIONS:

• Bachelor's degree and 0-2+ years of industry experience in customer-focused support role.

OR

• Associate degree and 2-4+ years of industry experience in customer-focused support role.

OR

• High School Diploma or GED and 4+ of industry experience in customer-focused support role.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in a physical science such as chemistry, biology, biochemistry, or medical technology.
• Five or more years of industry experience in a customer-focused support role.
• Experience in clinical laboratory testing, newborn screening, and/or genomics.
• Knowledge of genetic concepts and terminology.
• Skilled in prioritization, multitasking, and critical thinking/problem solving.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint and Outlook).
• Strong organizational skills with excellent attention to detail.
• Strengths in oral and written communication, customer relations, and effective communication with patients and healthcare professionals.
• Self-motivated with the ability to work both independently and in a team environment.
• Curiosity, creativity, enthusiasm, and the ability to learn quickly

WORKING CONDITIONS:

• Schedule is Monday through Friday, 9:30am to 6pm eastern time.
• Employee may be requested to work other shifts depending on the needs of the laboratory.
• Weekend rotation may be required.
• Travel is not required.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [email protected].