The Accounts Receivable & Billing Specialist is responsible for ensuring accurate financial records in our ERP, executing on-time billing to our customers, and assisting with building and improving our financial processes. The role will execute on current financial processes in the order to cash process, as well as build, improve and automate new order to cash processes. The role requires the ability to understand and interpret customer contracts and the impacts that their corresponding financial records have for accounting, revenue, and sales. As a Senior Specialist on the team this person will need to adapt and often adjust standard process and policy to resolve specialty cases that are not found in any existing playbooks. The ideal candidate has a strong foundation in order to cash processes (including enterprise contract & quote review, billing, & collections) for a fast-paced and high growth companies. This role requires each team member to think critically, solve challenging unique cases, and make important business decisions regarding financial records.
How you'll add value:
- Process all billing functions with a focus on accuracy and efficiency
- Perform month-end reconciliation activities
- Engage directly with enterprise customers to resolve questions or disputes related to their billing & overall account
- Gain expertise in the ERP and all workflows associate with the order to cash process
- Create & maintain process documentation for all billing types
- Understand financial policies in order to apply them correctly to different uses cases
- Investigate billing errors and suggest remediation methods for common issues
- Review of Customer Agreements, to ensure that associated revenues can be properly recognized, and customers adhere to terms set forth by R365 Master Subscription Agreement.
- Own processes such as credit memo application, refunds, and churn
- Suggest process improvements, automation, or new order to cash processes
- Strive to improve use of current tools such as Salesforce (CRM), Freshdesk (ticketing) and Intacct (ERP)
- Onboard and train new hires and other team members
What you'll need to be successful in this role:
- 3+ years demonstrated A/R accounting experience
- Bachelor’s degree in Business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- ERP experience including NetSuite, S4 Hana, or Sage Intacct (preferred)
- Flexibility with workload and ability to adhere to tight deadlines
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
- Ability to think critically and resolve unique cases
R365 Team Member Benefits & Compensation
- This position has a salary range of $31.60-$40.38 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
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