Growth Customer Success Manager EMEA

We are looking for a Growth Customer Success Manager EMEA to own the customer journey, monitor customer health, prevent churn, and execute strategies for retention. The ideal candidate has expertise across the customer lifecycle, with a focus on retention, adoption, and revenue growth.

Requirements

• Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth.
• Proven ability to spot and qualify expansion opportunities through customer-centric conversations.
• Ability to manage an opportunity pipeline, forecast, and partner with Sales when needed.
• Passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention.
• Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users.
• Data-driven mindset, using health metrics and adoption trends to prioritize actions.
• Excellent written and spoken English, with clear, structured communication skills.
• Passion for customer success and resilience in fast-paced, evolving environments.
• Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics.

Benefits

• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces