Student Support Agent – EdTech

Remote World is a remote job platform connecting job seekers with verified global opportunities through AI-powered CV building, skills tests, and courses.

Remote World

Salary: 5k-7k USD

United States only

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Student Support Agent – EdTech | $380–$580 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – some overlap with US EST or UK GMT for peak support hours
Salary: $380–$580 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a US-based online learning platform to hire for this role. They host courses from over 10,000 instructors and serve 300,000+ students globally — from career changers to university students. When learners hit a problem, they need fast, helpful support to stay on track.

The role

You'll help students get the most out of the platform — resolving technical issues, answering questions about courses and billing, and making sure nothing gets in the way of their learning. You'll work via live chat and email and be the friendly face of the product.

What you'll do

Handle inbound queries from students via live chat and email
Troubleshoot access, video playback, and account login issues
Help with billing, refund requests, and subscription changes
Escalate technical bugs to the product team with clear reproduction steps
Update the help centre with answers to questions that come up repeatedly

What you'll need

Excellent written English — clear, patient, and encouraging
Comfortable explaining technical steps to non-technical users
Organised and able to manage a support queue independently
Genuine interest in education and helping people learn

Nice to have

Experience in edtech, e-learning, or academic support
Familiarity with helpdesk tools (Intercom, Freshdesk, or similar)
Background in teaching, tutoring, or student services

What you'll get

$380–$580 USD/month based on experience
Fully remote with flexible hours
Meaningful work — you help people achieve their learning goals
Paid leave
Path to Senior Support or Customer Success roles

Apply with your CV and a short note on why you'd enjoy supporting students.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Apply now

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About the job

Apply before

Jul 23, 2026

Posted on

May 24, 2026

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 5k-7k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

About Remote World

Learn more about Remote World and their company culture.

View company profile

Remote World is a comprehensive job board platform designed to connect job seekers with verified remote employment opportunities across the globe. The platform operates as a recruitment marketplace where candidates can create profiles, build professional CVs using AI-powered tools, take skill assessments, enroll in courses, and apply directly to remote positions from verified employers.

The company positions itself as a solution to the challenge of finding legitimate remote work, emphasizing that every company on their platform has been reviewed to eliminate scams and fake listings. With access to over 5,000 remote jobs across 150+ countries and partnerships with more than 300 companies that have facilitated over 25,000 placements, Remote World aims to serve job seekers at all career stages - whether starting out or making a career change. Their services extend beyond job matching to include skills verification through free assessments, expert-led courses covering topics like AI productivity and interview preparation, and a CV builder powered by artificial intelligence.