Member Support Agent | $370–$560 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – async-friendly with some UK GMT overlap for busy periods
Salary: $370–$560 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a UK-based wellness subscription brand to hire for this role. They deliver curated self-care and wellness boxes to 80,000+ active members every month — and when something goes wrong with a delivery or subscription, they want their members to feel genuinely looked after.

The role

You'll handle inbound support from members via live chat and email — managing subscription changes, chasing missing deliveries, answering product questions, and making sure every interaction leaves members feeling valued rather than frustrated.

What you'll do

Respond to member queries via live chat and email
Handle subscription pauses, cancellations, and upgrades
Investigate and resolve delivery issues with the fulfilment team
Process refunds and replacements following brand guidelines
Maintain a warm, on-brand tone in every customer interaction

What you'll need

Warm, empathetic written English — you make customers feel valued
Organised and reliable — you follow up on open cases until they're closed
Comfortable with repetitive but detail-sensitive work
Self-motivated and able to manage your own workload remotely

Nice to have

Experience in subscription, DTC, or consumer brand support
Familiarity with Recharge, Gorgias, or Shopify
Genuine interest in wellness, beauty, or lifestyle brands

What you'll get

$370–$560 USD/month based on experience
Fully remote and flexible
Lovely product to work with — members genuinely love the brand
Paid leave
Path to Senior Support or Community roles

Apply with your CV and a line or two about a time you turned a frustrated customer into a happy one.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Remote World is a comprehensive job board platform designed to connect job seekers with verified remote employment opportunities across the globe. The platform operates as a recruitment marketplace where candidates can create profiles, build professional CVs using AI-powered tools, take skill assessments, enroll in courses, and apply directly to remote positions from verified employers.

The company positions itself as a solution to the challenge of finding legitimate remote work, emphasizing that every company on their platform has been reviewed to eliminate scams and fake listings. With access to over 5,000 remote jobs across 150+ countries and partnerships with more than 300 companies that have facilitated over 25,000 placements, Remote World aims to serve job seekers at all career stages - whether starting out or making a career change. Their services extend beyond job matching to include skills verification through free assessments, expert-led courses covering topics like AI productivity and interview preparation, and a CV builder powered by artificial intelligence.

Member Support Agent