Live Chat Support Agent – SaaS

Remote World is a remote job platform connecting job seekers with verified global opportunities through AI-powered CV building, skills tests, and courses.

Remote World

Salary: 6k-9k USD

United States only

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Live Chat Support Agent – SaaS | $480–$750 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – overlap with UK GMT or US EST required
Salary: $480–$750 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a US-based project management SaaS company to hire for this role. They serve over 100,000 business users globally and their onboarding experience — including live chat support — is a key driver of whether new customers stick around or churn.

The role

You'll be on live chat supporting new and existing users as they get set up and grow into the product. You'll answer product questions, walk users through features, troubleshoot issues, and make sure every interaction increases a customer's confidence in the platform.

What you'll do

Handle live chat and email queries from new and existing users
Guide users through product setup, key features, and integrations
Troubleshoot account and technical issues and escalate where needed
Identify users at risk of churning and flag to the Customer Success team
Contribute answers to the knowledge base to reduce repeat queries

What you'll need

Excellent written English — clear, helpful, and human
Quick learner — you can get to grips with SaaS products and explain them clearly
Comfortable managing a live chat queue during busy periods
Self-motivated and reliable working independently

Nice to have

Experience supporting SaaS products via live chat
Familiarity with Intercom, Drift, or similar live chat tools
Understanding of project management or productivity software

What you'll get

$480–$750 USD/month based on experience
Fully remote with flexible hours
Product training provided — you'll know the platform inside out
Paid leave
Path to Senior Support, Customer Success, or Onboarding Specialist roles

Apply with your CV and a short note on a SaaS product you use regularly and what you think makes its support great or poor.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Apply now

Please let Remote World know you found this job on Himalayas. This helps us grow!

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About the job

Apply before

Jul 24, 2026

Posted on

May 25, 2026

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 6k-9k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

About Remote World

Learn more about Remote World and their company culture.

View company profile

Remote World is a comprehensive job board platform designed to connect job seekers with verified remote employment opportunities across the globe. The platform operates as a recruitment marketplace where candidates can create profiles, build professional CVs using AI-powered tools, take skill assessments, enroll in courses, and apply directly to remote positions from verified employers.

The company positions itself as a solution to the challenge of finding legitimate remote work, emphasizing that every company on their platform has been reviewed to eliminate scams and fake listings. With access to over 5,000 remote jobs across 150+ countries and partnerships with more than 300 companies that have facilitated over 25,000 placements, Remote World aims to serve job seekers at all career stages - whether starting out or making a career change. Their services extend beyond job matching to include skills verification through free assessments, expert-led courses covering topics like AI productivity and interview preparation, and a CV builder powered by artificial intelligence.