United States onlyLive Chat Support Agent – E-commerce | $400–$600 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Shift-based – morning or afternoon shifts covering UK and US hours
Salary: $400–$600 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a UK-based fashion marketplace to hire for this role. They connect independent clothing brands with over 500,000 active buyers and handle thousands of orders every day — great support is what keeps buyers coming back and sellers trusting the platform.
The role
You'll be on the front line of the customer experience — handling live chat and email queries from buyers about orders, returns, and deliveries. You'll resolve issues quickly, escalate anything complex, and leave every customer feeling heard.
What you'll do
- Handle inbound live chat and email queries from buyers and sellers
- Resolve order issues including delays, missing items, and returns
- Process refund and exchange requests following platform policy
- Escalate disputes and complex cases to the specialist team with full context
- Flag recurring issues to help improve platform policies and FAQs
What you'll need
- Clear, friendly written English — you communicate with warmth and confidence
- Fast typist — comfortable managing several chat conversations at once
- Calm under pressure when queues are busy and customers are frustrated
- Reliable and punctual for your shift
Nice to have
- Previous live chat or e-commerce support experience
- Familiarity with Gorgias, Freshdesk, or Zendesk
- Understanding of basic e-commerce order and returns workflows
What you'll get
- $400–$600 USD/month based on experience
- Fully remote
- Structured shifts — you know exactly when you're working
- Paid leave
- Path to Team Lead or Quality Analyst roles
Apply with your CV. No cover letter required — just note your shift preference (mornings or afternoons) in your application.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
ES and US only