Hybrid Cloud & Messaging (O365) Platform Engineer

Hybrid Cloud Messaging (O365) Platform Engineer

4-5-month contract

Location: Full Remote

Redapt Inc. is a pioneering world-class data center infrastructure integrator, technology engineering firm, and cloud services provider. Our teams focus on delivering innovative solutions and services that power our customers' most demanding applications and enable them to extract powerful insights from data that drive actual business value.  

Our team is focused on delivering results through thoughtful design, clear processes, and strong organizational practices. We prioritize customer flexibility and build solutions that align with industry standards. We believe in open, direct communication and aim to be upfront and responsive from the start.

We are looking for a self-motivated, experienced Hybrid Cloud Messaging Platforms Engineer to lead the design and reliability of identity, messaging, and collaboration services across Azure, AWS, and on-premises datacenters. In this role, you will align platform choices with matter timelines, client commitments, ensuring stable mail flow, consistent sign-in experiences, and clear service levels for users.

You should be comfortable working in complex hybrid cloud environments and implementing practical retention, legal hold, and data lifecycle controls without hindering productivity. A successful candidate excels in creating clear runbooks, proactive monitoring, and efficient incident handling to reduce noise and speed up resolution and is effective in managing vendor and partner relationships with well-documented decisions and outcomes.

Success in this role is measured by consistent uptime and performance across all platforms, faster resolution of authentication and mail issues with fewer repeat incidents, improved visibility into platform costs with a downward trend in per-user operating spend, and greater predictability in delivery for stakeholders.

Responsibilities:

• Set architecture and standards for the hybrid cloud and messaging stack, ensuring configurations remain current and reversible. AWS, Azure, O365
• Stabilize user sign-in and mail flow by phasing out legacy patterns that create risk or delay. O365
• Plan and execute platform migrations and upgrades with thoroughly tested rollback procedures and clear stakeholder communication.
• Implement retention and eDiscovery controls that meet policy requirements without slowing down work.
• Lead significant incident response efforts: communicate status to leadership throughout and drive issues to closure with corrective actions.
• Improve system observability, alert quality, and automation; develop concise, accurate runbooks to streamline operations and incident response.
• Coordinate technical escalations with management, following through to root cause analysis and permanent fixes.
• Mentor and guide engineers, setting clear expectations for change control, documentation standards, and cost awareness in solution design.

Skills you bring with you:

• Hands-on experience with hybrid cloud platforms (Azure and AWS) and on-premises datacenter services, ensuring cohesive integration and operation across environments.
• Strong expertise in Exchange Online and Microsoft 365 configuration, maintaining adequate hybrid mail flow and tenant hygiene.
• Deep understanding of IAM, authentication and access management practices that simplify user experience without compromising security.
• Familiarity with implementing data retention, legal hold, and data lifecycle management within messaging and collaboration platforms.
• Proficiency in developing runbooks, monitoring systems, and automating alerts to reduce noise and improve incident response times.
• Ability to manage vendor and partner relationships effectively, with a track record of making well-documented decisions and achieving clear outcomes.

Qualifications:

• 7+ years of experience in IT infrastructure, cloud services, or a related field, with a focus on identity and messaging platforms.
• Proven track record managing hybrid cloud environments (Azure and AWS) and integrating on-premises systems.
• 2 + Years of IAM and Identity management administration
• 2 + years administering Microsoft 365
• 2+ years of Direct Consulting company experience managing multiple customers across multiple projects at the same time.
• Bachelor’s degree in computer science, Information Systems, or related discipline (or equivalent professional experience).
• Relevant certifications (e.g., Microsoft 365, Azure Solutions Architect, or similar) are a strong plus.

Equal Employment Opportunity:

Redapt is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. All employment is decided based on qualifications, merit, and business need.