United States onlyR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Salesforce Administrator you will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce, as well as continuously improving the platform to enable growth. Every day you will work to support various internal users, communicate with those users, and perform day to day admin work within Salesforce. To thrive in this role you must have Salesforce experience and enjoy working directly with the end users (internal customers).
Your day-to-day role will include:
Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks.
Assist in training new users and growing the Salesforce.com skill set across the organization.
Support other team members on special projects as needed.
Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow.
Work independently and collaborate with others to deliver effective solutions that meet business requirements.
Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind
Routinely test the stability and functionality of applications, recommending performance improvements where possible.
Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.
Requirements:
5–7 years of Salesforce Administrator experience. OR, Salesforce Administrator Certification required (additional certs preferred) and 2 to 5 years of experience.
Strong hands-on admin/config skills: custom apps/objects, fields/formulas, Flows, security (profiles, roles, sharing rules), and data management.
Experience configuring and maintaining Salesforce: layouts, record types, validation rules, reports/dashboards, and Lightning apps.
Ability to translate business requirements into scalable solutions and assess impact to Salesforce and related systems.
Efficiently prioritize tasks, meet deadlines, and coordinate with stakeholders.
Design and implement new processes, facilitate user adoption, and maintain Salesforce instance with a forward-thinking approach.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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