Bus Sys Analysis Advisor (Certinia PSA Analyst)

Overview

Quest Software is looking for a talented Business Systems Analyst to join our Back-Office application team. You will work with professional services business partners and be responsible for solution design, configuration, process documentation, and providing general system support for Certinia PSA application. The ideal candidate demonstrates strong business acumen, excellent communication, technical expertise, and the ability to build strong relationships with business partners.

Responsibilities

• Architect, design, configure, test, and deliver solutions for our professional services organization
• Update or add Certinia PSA Configurations
• Implement Certinia PSA new functionality and enhancements
• Troubleshoot end-user application problems as needed
• Stay current with Certinia PSA best practices
• Test new PSA functionalities and coordinate business user testing for new features and upgrades
• Develop workarounds for problems in a fast-paced and dynamic environment as needed
• Ensure data integrity across PSA and integrated systems
• Produce documentation for system enhancements and new features
• Effectively triage and support requests from business users in our professional services organization

Qualifications

-BS in Computer Science or equivalent

• Excellent written and verbal communication skills in English
• Experience with professional services organization business processes
• Strong analytical and problem-solving skills in a business environment
• An ability to work autonomously with solid professional judgment
• Experience working with or implementing a Professional Services application

-Salesforce certification, a plus

• Experience working with Microsoft technologies, including Office Suite
• Experience working with Salesforce Communities, Advanced Approvals, layouts, SOQL, DataLoader, Reports, and Workbench

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

• Life at Quest means collaborating with dedicated professionals with a passion for technology. 
• When we see something that could be improved, we get to work inventing the solution. 
• Our people demonstrate our winning culture through positive and meaningful relationship. 
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com