Staff Software Engineer

Q2 is a leading provider of digital banking and lending solutions. We are seeking a Staff Software Engineer to build and operate our agentic AI ecosystem. This role requires deep AI systems expertise and strong backend engineering skills.

Requirements

• A four-year bachelor's degree in computer science, Software Engineering, Information Technology, or a related technical field.
• 7+ years of experience building scalable backend or distributed systems in production environments.
• Hands-on experience designing and productionizing AI systems (agentic workflows, generative AI features, or RAG-based solutions) in enterprise or high-scale environments.
• Experience implementing evaluation mechanisms, reliability patterns, and performance optimization for AI-powered systems.
• Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles.
• Strong RAG expertise:
• Designing production-grade retrieval systems integrated with vector search and enterprise data
• Improving retrieval quality using precision/recall, grounding accuracy, and relevance metrics
• Diagnosing failure modes (retrieval misses, context dilution, hallucination due to weak grounding)
• Advanced chunking strategies (semantic, hierarchical, metadata-aware)
• Experience implementing offline and online evaluation, prompt/agent regression testing, and safe rollout strategies.
• Backend Engineering (Strong)
• Strong system design capabilities:
• API design, distributed systems, async/event-driven architectures
• Data modeling, caching, rate limiting, idempotency, resiliency patterns
• Experience building scalable services supporting agent workflows and policy enforcement.
• Infrastructure / Platform (Practical Working Depth)
• Cloud-native fundamentals:
• Containerization, Kubernetes, CI/CD, secrets management, observability
• Performance tuning and operational reliability
• Ability to collaborate effectively with platform and security teams.
• Leadership (Staff Level)
• Should have ability to drive architecture standards and cross-team alignment through influence.
• Proven experience delivering platform-level capabilities (not only feature-level systems).
• Strong decision-making under ambiguity.

Benefits

• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – "You Earned it"