Customer Support with Japanese CET/JST time

Purple Technology seeks a Customer Support Specialist fluent in Japanese to handle client inquiries via email and chat in a FinTech-related service, with administrative tasks including customer registration and communication records.

Requirements

• Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
• Strong ability to analyze and resolve issues while maintaining high service standards
• Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
• Bachelor’s degree from a Japanese university (preferred)
• High technical aptitude and ability to quickly adapt to new software and financial applications
• Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
• Strong sense of responsibility, reliability, and teamwork
• Self-motivated with a proactive approach to problem-solving
• Ability to work in CET or JST time zone
• Willingness to continuously learn and develop expertise in financial applications and trading platforms