UX Analyst

If you thrive in a fast-paced multi-project environment and love analyzing qualitative data, then you're a perfect fit. You'll work directly with our researchers to execute qualitative research projects such as diary studies, focus groups, IDIs, longitudinal panel studies, etc.

You will be a team-player who is an integral member of a talented and dedicated group of researchers and other analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. Using Pulse Labs' proprietary tools and platforms, you’ll dive deep into rich video and survey data to analyze and interpret users’ interactions with and perceptions about next-gen products.

Key Responsibilities

• Work closely with UX researchers to understand research projects, including customer requirements, timelines, analysis plan, and business goals.
• Assist project team members with the logistical operations of the research program, such as maintaining research timelines, project schedules, question banks, data repositories, and other research-related artifacts.
• Work closely with the operations team to make sure collected data matches the study requirements.
• Ensure sound research methods while assisting with initial project plans, analyses, and creating final reports for clients.
• Analyze responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for clients.
• Under the guidance of UX researchers, create deliverables for clients including scorecards, toplines, reports, and slide decks.
• Develop high quality data visualizations, communicating data and findings cleanly, effectively, and efficiently.
• Collaborate with the team and across the company to improve our internal processes.
• Provide feedback to the Design and Engineering teams about how to improve our proprietary platform.

Requirements

• 2+ years of experience working as an analyst in a research setting or in a detail-oriented operations environment.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Expertise with data collection, analysis, and interpretation.
• Experience working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
• Strong written and verbal communication.
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
• Collaborative attitude and ability to foster a positive work environment.
• Very comfortable using emerging technologies and different software systems.
• High comfort working with Google Docs, Google Sheets, or similar products.
• Undergraduate degree in psychology, research methods, survey methodology, human computer interaction, sociology, or related field.

Preferred Qualifications

• Previous work in a consulting environment conducting research for commercial clients.
• Previous work with early-to-mid stage startups and/or FAANG or other top tech companies.
• Graduate degree.