United States onlyThe Manager, Clinical Support leads a regional Clinical Support Specialist team and directly impacts care as the trusted front-line leader in our virtual care model.
Requirements
- 2+ years progressive leadership experience delivering customer success and/or patient care support and familiarity managing high volume chat & ticket-based systems.
- Data-driven problem solver who is capable of identifying trends to manage competing priorities and delivering results against agreed-upon deadlines.
- Ability to ensure team members are achieving desired service levels and taking corrective action, as necessary.
Benefits
- Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- 401k
- $50 monthly Remote Work Stipend
Germany only